How Can Myntra Improve User Experience to Accelerate User Purchasing Journey & Decisions?

<aside> ✍️ Version 1.0 | Revised on October 17, 2022 Made by Snehankitha Maddineni | Gmail | LinkedIn

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Table of Contents


1. About

1.1 About Myntra:

Myntra is a one stop shop for all your fashion and lifestyle needs. Being India's largest e-commerce store for fashion and lifestyle products. The brand is making a conscious effort to bring the power of fashion to shoppers with an array of the latest and trendiest products available in the country.

1.2 Mission of Myntra

Use technology to democratize fashion & lifestyle and help people look good.

1.3 Values and Principles of Myntra

Myntra's value proposition revolves around giving consumers the power and ease of purchasing fashion and lifestyle products online. Offerings such as the largest in-season product catalogue, 100% authentic products, cash on delivery and 30-day return policy make Myntra, the preferred shopping destination in the country. To make online shopping easier for you, a dedicated customer connect team is on standby to answer your queries 24x7.

Myntra aims at providing a hassle free and enjoyable shopping experience to shoppers across the country with the widest range of brands and products on its portal.


2. Market Research:

Pandemic: Because of the pandemic, and unforeseen lockdowns, users have a backlog of a lot of outfits that they haven’t worn in a while. Fortunately, that hasn’t stopped them for craving new fashion.

Post-pandemic: The social gatherings have started; users are exploring the best versions of their fashion to make up for what all they have missed. Every moment is now celebratory.

Competitors: Myntra has been booming with discounts. But now, Myntra has discount-competitors everywhere. And users want easier decisions to be made because it has become extremely important to get the return of experience from the expenditure. And for us, as a product, it has become competitive to prove the ability and go a step further to curate personalized branding for users.

                           **“With more options, the decision making has got tougher.”**